• Orders placed on the weekend will be dispatched on Monday. Orders placed after 12 pm will be processed the following day.
• You will receive an email once your order has been dispatched with a tracking number.
• All orders are signed for.
• If your order has not arrived within 14 business days, please email us at contact@hoorayl.com.
• If your package is lost in transit, please email contact@hoorayl.com and we will do our best to resolve the issue. However, we cannot be held responsible for packages once proof of delivery has been obtained.

Refunds/exchanges will be permitted during a 14 day returns period. SauvMaison garments should be returned new, unworn, unwashed, free from all make-up, stains, smells with all labels and tags still attached to the garment. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund.

Contact us with your order number, name and the reason you’re returning/exchanging the item to contact@hoorayl.com

Once your return has been approved, please process your return via royal mail.

Need A Different Size?

There’s no cost to exchange your purchase, although if you’re based outside the UK, shipping taxes and duties are applicable. If you wish to try another style, simply return it for a refund and purchase the new item separately. To help you choose the perfect fit the next time, why not contact us for some expert advice before purchasing – contact@hoorayl.com? This helps to reduce the impact on our environment and makes your shopping experience even more hassle-free.

Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of SauvMaison but may only be exchanged.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

You will need your order number and a photo of the damaged or defective product.

We offer a free returns service, once the item is returned to us we will process an exchange or refund.

SauvMaison goods should be returned new, unworn, unwashed with all labels and tags still attached to the garment. Our products need to be in the same condition as when you received them.

Given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items that have been customised in any way.

Sign up below to become a SauvMaison member and benefit from the following:

If you forget your password you can visit the login page (accessed by clicking Account in the main website navigation) and then click forgot your password and we will email you a link to reset your password. Do not contact a member of our team as we have no access to account details such as passwords.